RCEA has discovered an error on some customer’s bills. It does NOT affect energy or billing amounts shown; it’s purely descriptive.

PG&E accidentally used the Time-of-Use definition on an unspecified number of bills, regardless of the rate schedule customers are on. Those accounts did not experience a change to their rate schedule or the way their energy use was calculated.

The bill time-frame that has been affected is 10/5 to 10/23.

We took immediate action to fix the error, and the issue should be resolved within the next week or so.

Please contact us if you have any questions.

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