RCEA has discovered an error on some customer’s bills. It does NOT affect energy or billing amounts shown; it’s purely descriptive.
PG&E accidentally used the Time-of-Use definition on an unspecified number of bills, regardless of the rate schedule customers are on. Those accounts did not experience a change to their rate schedule or the way their energy use was calculated.
The bill time-frame that has been affected is 10/5 to 10/23.
We took immediate action to fix the error, and the issue should be resolved within the next week or so.
Please contact us if you have any questions.