Billing glitch

Billing glitch

RCEA has discovered an error on some customer’s bills. It does NOT affect energy or billing amounts shown; it’s purely descriptive.

PG&E accidentally used the Time-of-Use definition on an unspecified number of bills, regardless of the rate schedule customers are on. Those accounts did not experience a change to their rate schedule or the way their energy use was calculated.

The bill time-frame that has been affected is 10/5 to 10/23.

We took immediate action to fix the error, and the issue should be resolved within the next week or so.

Please contact us if you have any questions.


 

Contact Us

633 3rd Street

Eureka, CA 95501

(707) 269-1700

info@RedwoodEnergy.org

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