Whether you’re looking for discounts, payment plans, or emergency support, we’ve got you covered.
To check your eligibility and apply for or renew any of the financial assistance programs below, visit PG&E’s website or call their customer service line at (866) 743-2273.
You do NOT have to opt out of RCEA service to enroll in any of the financial assistance programs listed below.
Reduce Your Monthly Bill
One of the first steps to managing your energy bill is exploring programs that offer discounts on your monthly energy bills. Read below to explore available options for lowering your bill.
California Alternate Rates for Energy (CARE)
CARE provides income-qualified residents with long-term monthly discounts on electricity and gas bills.
Family Electric Rate Assistance (FERA)
If you don’t meet the CARE income or program requirements, you may be eligible for FERA. FERA has higher income limits and offers a discount on electric rates for households of three or more people.
Medical Baseline Allowance
Do you rely on power for certain medical needs? Get an additional monthly allotment of power at a lower cost or a discount based on your rate.
Budget Billing
Budget Billing allows customers to spread energy costs evenly throughout the year, creating predictable monthly bills and reducing surprises during high-usage months.
Compare Monthly Bill Reduction Options
| Option | Benefits | Eligibility |
|---|---|---|
| California Alternate Rates for Energy (CARE) | Monthly 35% electric bill discount and 20% gas bill discount. | Individuals or households that meet income eligibility requirements or participate in certain public assistance programs. |
| Family Electric Rate Assistance (FERA) | An 18% monthly electric bill discount (gas bills are not included in this program). | Income-qualified households of three or more people. |
| Medical Baseline Allowance | A lower rate on your energy bill and extra notifications in advance of a Public Safety Power Shutoff (PSPS). | Households with one resident who requires use of a qualifying medical device or has a qualifying medical condition. |
| Budget Billing | Simplifies budgeting with consistent monthly payments and reduces seasonal bill fluctuations. Note: will only apply to the PG&E portion of the bill for RCEA customers. | Open to all customers with a utility account in good standing. |
Get Help with Late Payments
We understand that life can sometimes get in the way of paying your energy bill on time. Read below to explore available options for help with late payments.
Low Income Energy Assistance Program (LIHEAP)
LIHEAP (or HEAP) provides federal assistance to help low-income households pay their energy bills, improve home energy efficiency, and handle energy emergencies.
Relief for Energy Assistance through Community Help (REACH)
REACH is a one-time energy assistance program designed for customers facing unexpected financial hardships, such as job loss or medical emergencies.
Arrearage Management Program (AMP)
AMP helps eligible customers reduce or eliminate past-due energy balances through a structured payment plan. By making on-time payments, participants can earn credits to pay off outstanding balances.
Compare Late Payment Assistance Programs
| Option | Benefits | Eligibility |
|---|---|---|
| Low Income Energy Assistance Program (LIHEAP) | Covers past due or current energy bills. Offers weatherization services to reduce future energy use. Emergency support for energy-related crises. | Must meet federal income guidelines for low-income households. Assistance prioritizes households with seniors, people with disabilities, and young children. |
| Relief for Energy Assistance through Community Help (REACH) | Prevents service disconnection during emergencies. Offers immediate financial relief for energy bills. | Must demonstrate financial hardship. Available to customers who have not received REACH assistance in the past 12 months. |
| Arrearage Management Program (AMP) | Forgiveness of unpaid balances over time. Encourages financial stability with manageable payments. | Must have past-due energy bills of $500 or more. Be enrolled in CARE or FERA programs. |
Additional Resources
Energy Savings Checklist
Learn simple, actionable steps to reduce your energy use and save money every month.
Energy Savings Checklist (PDF)
Choose the Right Rate for You
Are you on the right rate? Choosing the right rate plan can save you money. Explore your options and find the one that fits your energy usage. Visit our Plans & Rates page or contact us for more information and assistance.
North Coast Resource Hub
The North Coast Resource Hub is a resource directory for local programs, including financial assistance. It is owned and updated by the North Coast Health Improvement and Information Network (NCHIIN).
Eureka Salvation Army
The Salvation Army in Eureka provides utility assistance for local families in need, offering support to help pay energy bills during financial hardships. To be eligible for assistance from the Eureka Salvation Army, you must meet their income qualifications, and proof of financial need may be required.
Visit the Eureka Salvation Army website for more information.