RCEA COVID-19 Information
Offices Closed and In-Person Meetings Postponed
RCEA’s offices are closed to the public during the County of Humboldt’s Shelter in Place Order and the COVID-19 pandemic. Most employees are working remotely and a few essential staff will continue onsite. Thank you for your patience.
RCEA has also cancelled all public, face-to-face workshops and events until further notice. Our Board of Directors and Community Advisory meetings are available online. Options for viewing and participating, including submitting public comments, are being posted on our Board of Directors page and our Community Advisory Committee page.
We encourage you to continue to contact us at (707) 269-1700 or by email at firstname.lastname@example.org if you have any questions or concerns.
Below is the latest COVID 19 Protocol from RCEA. Non-residential and public customers and RCEA agree to follow the COVID-19 protocols listed. These protocols are subject to change.
Dear valued RCEA Customer or Contractor,
Per the Humboldt County Health Officer’s orders and RCEA guidelines:
- RCEA may refuse admission or service to any customer, contractor or visitor who fails to wear facial coverings during face-to-face interactions because of COVID-19
- Facial coverings protect the public from the user in case the user is infected and not yet displaying symptoms. Facial coverings are not a substitute for physical distancing
- Facial coverings are not needed when working alone
- Maintain minimum physical distance of 6 feet, or maximum distance possible if 6 foot distance cannot be achieved.
- Work remotely when the work can be done effectively in that manner.
Prior to each Customer site visit, RCEA and Customer agree to notify each other if any employee that will be onsite during the Customer site visit has tested positive for COVID-19, has been exposed to someone who has tested positive for COVID-19 within the last 14 days, or is experiencing symptoms related to COVID-19. RCEA looks forward to working with you safely.
To read more about the Humboldt County COVID-19 orders, please visit the Humboldt County website.
Visit our Financial Assistance page to learn about options for paying your bill, how to reduce the amount of your bill, and other important new details.
On the financial assistance page be sure to take advantage of the CARE program:
CARE Program Discount. The California Alternative Rate for Energy program, administered by PG&E but paid for by all customers in California and available to people served by RCEA, is one of the most significant ways to save money. The program is easy to apply for and customers have a good chance of qualifying if their income has changed or they receive other financial assistance. Qualifying customers can receive a monthly discount of 20% or more on gas and electricity. Participants qualify through income guidelines or if enrolled in certain public assistance programs. For more details and a link to apply or information on other programs you may qualify for, please visit PG&E’s CARE webpage or call the CARE/FERA line at 1-866-743-2273.
Also important to note:
Suspending Power Shutoffs. Customers will NOT be disconnected for non-payment of electricity bills. PG&E has announced a moratorium on customer shutoffs for nonpayment, and since RCEA customers receive electricity distribution services from PG&E, this suspension applies to RCEA customers as well. For more information regarding PG&E’s customer policies during the COVID-19 epidemic, visit https://pge.com/.
Early California Climate Credit. Bi-annually, the California Public Utilities Commission provides a credit to customers’ utility bills, known as the “California Climate Credit.” This part of a statewide effort to fight against climate change. Typically, this credit is distributed in April and October. In 2020, the CPUC worked to apply the October electric credit earlier to customer utility bills. This resulted in a bill credit for $35.73 in April, $17.87 in May and $17.86 in June of 2020. To learn more about the California Climate Credit, visit the California Public Utilities Commission website.